Frequently Asked
Questions:
Why is my site showing OLD NEWS? or NO
NEWS???
When is your site updated?
Do you post all of the content from the
print edition?
When are the classified ads updated?
How do I place a classified ad?
How do I make a correction to my
classified ad?
How do I subscribe to the print edition?
I didn't get my paper -- who do I call?
How do I search for a past story?
How do I find a story published before
April 1, 2001?
How do I find an obituary?
How do I place an obituary?
How do I place a wedding, engagement or
anniversary announcement?
How do I purchase back issues of the print
edition?
Where do I send comments about my home
delivery?
How do I submit an event to your clipboard
or datebook listings?
Q: Why is your
site showing OLD NEWS or NO NEWS?
A: TheTimes-Tribune.com
is updated every single day. If you are seeing an older
version of our site, please click on the reload/refresh button on
your browser. (Also pressing and holding the CTRL key while
clicking on the refresh button)
If that doesn't work, you may need to adjust your internet
settings by deleting your temporary internet files, clearing your
computer's cache or clearing your history. Also, if you subscribe
to America Online, your web browser might not show some parts of
our site. The best solution is to download the latest version of
AOL's software by going to keyword: upgrade. The upgrade is free
and versions are available for Windows and Macintosh. The latest
version should make your entire Internet surfing sessions more
enjoyable due to new features and upgrades in AOL's software.
Also note: AOL caches (or copies) pages to save bandwidth. AOL
caches or stores web pages on their own servers to speed up
internet access for their millions of customers. But when you, the
AOL user, click on a web page, you are unaware that you are
actually seeing a stored page on the AOL server and not a
"live" web page. If this happens, use the Microsoft
Internet Explorer browser instead of the AOL browser. Doing so
would allow you to surf our website independent of the AOL cache.
If you still are having problems, email
us.
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Q: When is your site
updated?
A: The day's news is posted after 4 a.m. and is updated
throughout the day. If you don't see today's edition, please click
on the reload/refresh button on your browser.
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Q: Do you post all of the content from
the print edition online?
A: About 80 percent of the print edition is posted online.
Most local news stories are automatically posted to our website,
but syndicated columnists, national news
stories and graphics that appeared in
print usually do not make it into the online edition.
National news on our site is fed from different online news feeds
not used for our print edition. If you are looking for something
national that was in print, try our reference department at
1-800-228-4637 ext 9140.
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Q: When are the classified ads
updated?
A: Our classified ad database is updated daily by 10 a.m.
Eastern time.
Ads placed through The Times-Tribune and The Sunday Times,
print classifieds department will remain on the site for seven
days from the first day they run in print.
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Q: How do I place a classified ad online?
A: When you place your ad with the print classifieds, your
ad will be posted online at no additional cost. You may place a
classified ad by phoning (570) 348-9157 or email classified@timeshamrock.com.
You may also Click
here to place an online ad.
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Q: How do I make a correction to my
classified ad?
A: Corrections to classified ads can be made by calling our
classified advertising department at 570-348-9157
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Q: How do I subscribe to the print
edition?
A: To subscribe to the print edition, please call our
circulation department at (570) 348-9190, or email Delivery@TimesShamrock.com.
You can also fill out our online
form.
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Q: I didn't get my paper -- who do I call?
A: If you did not receive your paper, please call our
circulation department at (570) 348-9190, or email Delivery@TimesShamrock.com.
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Q: How do I search for a past story?
A: Our online archives have stories from April 2001. You
can search by date or keyword by using our online Archives.
At this time, about 80 percent of the print edition is posted
online. If you don't find the story you are looking for, it may
not have been posted online. Try searching your public library's
periodical archive.
To learn how to search, click
here.
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Q: How do I find a story that is not
online or was published before April, 2001?
A: If you are seeking a a story from the past year, you can
obtain it in person at our Customer Service Desk on the first
floor of The Times Building, Penn Avenue and Spruce Street,
Scranton, Pa. You can also order mail delivery of back issues from
the past year through our Circulation Department at (570)
348-9190.
If you are looking for back issues older than a year, most of
our newspapers dating back to just before the turn of the century
are available on microfilm at the Scranton Public Library, North
Washington Avenue and Vine Street, Scranton, Pa., or call (570)
348-3008.
If you are uncertain of the date of the article you are
seeking, the staff of The Times-Tribune Reference Department will
attempt to look it up for you. Your requests need to be as
specific as possible. You can reach us by e-mail at library@timesshamrock.com,
or call (570) 348-9140 Mondays, Tuesdays and Wednesdays between 2
and 4 p.m.
Back to 1992, most of our back issues are archived
electronically for the use of the Times-Tribune Newsroom staff.
Prior to 1992, our archives are contained in clip files.
Obituaries prior to 1992 are NOT archived in our clip files unless
the deceased person was a prominent figure. If you have a date of
death, they are easily accessed on microfilm.
The Times-Tribune Reference Department DOES NOT perform
research projects or genealogical research for the general public.
If you need us to do your research, we need a formal request in
writing and a $25 deposit to start. After that, we charge $25 an
hour for labor and 50 cents a page for photocopies. You will need
to contact us first in person or by phone to make arrangements.
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Q: How do I find an obituary?
A: Start at our Obituaries
page to locate obituaries on individuals during the current
day. From our Archives
page, you can search our archives back to April 1, 2001.
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If you are uncertain of the date of the
article you are seeking, the staff of The Times-Tribune Reference
Department will attempt to look it up for you. Your requests need
to be as specific as possible. You can reach us by e-mail at library@timesshamrock.com,
or call (570) 348-9140 Mondays, Tuesdays and Wednesdays between 2
and 4 p.m.
For obituaries published prior to 1992, please visit your
public library's periodical archive. Obituaries prior to 1992 are
NOT archived in our clip files unless the deceased person was a
prominent figure. If you have a date of death, they are easily
accessed on microfilm.
Back to 1992, most of our back issues are archived
electronically for the use of the Times-Tribune Newsroom staff.
Prior to 1992, our archives are contained in clip files.
Obituaries prior to 1992 are NOT archived in our clip files unless
the deceased person was a prominent figure. If you have a date of
death, they are easily accessed on microfilm.
The Times-Tribune Reference Department DOES NOT perform
research projects or genealogical research for the general public.
If you need us to do your research, we need a formal request in
writing and a $25 deposit to start. After that, we charge $25 an
hour for labor and 50 cents a page for photocopies. You will need
to contact us first in person or by phone to make arrangements.
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Q: How do I place an obituary?
A: Local obituaries are submitted by local funeral
directors. To send in an obituary of a former resident of the
area, you can mail it to 149 Penn Ave., Scranton, PA 18503 or
email obits@timesshamrock.com.
It will be forwarded to the obituary reporter. If you have
questions, please call 570-348-9130. If the funeral is out of
town, you must provide the funeral home name.
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Q: How do I place a wedding, engagement
or anniversary announcement?
A: To submit an announcement, please call 570-348-9100 to
have the forms mailed to you. You can also click here
for online announcement forms. The online forms must be printed
out and mailed or hand-delivered to the Scranton Times. E-Mailed
forms will not be accepted.
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Q: How do I purchase a back issue of the print
edition?
A: You can purchase a back issue by calling
1-800-22TIMES. Issues are available 1 year back from the current
date.
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Q: Where do I send comments about my home
delivery? How do I subscribe to/cancel the print edition?
A: Please send all comments and requests regarding home
delivery to delivery@timesshamrock.com
or call (570) 348-9190.
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Q: How do I submit a clipboard or
datebook item?
A: To submit a clipboard item, which appears in the
regional section of the paper, fax your press release to our
regional editor at (570) 348-9135 or e-mail it to newsroom@timesshamrock.com.
To submit a Datebook or What's Happening item, which appear in the
lifestyles sections of the paper, fax your press release to the
Lifestyles department at (570) 348-9135. Be sure to include the
location of the event, price, times, a contact number available to
the public. |
